These General Terms and Conditions (hereinafter: GTC) govern the booking process at Indawood (location: 3235 Mátraszentimre, Petőfi Sándor utca 2/2; hereinafter: the Apartment House), the rules for possible cancellations, as well as the legal relationship between the Apartment House and the Guest (hereinafter: Guest). The GTC also includes the method of handling complaints.
Hungarian law is exclusively applicable to the GTC and the legal relationships arising from it. For issues not regulated by the GTC, the provisions of Act V of 2013 on the Civil Code (Ptk.) and relevant Hungarian regulations shall apply.
The current GTC is available on the official website of Indawood (www.indawood.hu). In the event of modifications to the GTC, the updated version will be published 15 days before it comes into effect and will only apply to bookings made after it takes effect.
The booking is made through the website www.indawood.hu After providing the necessary details for the booking, the Guest finalizes their booking intention on the online platform. To validate the booking, the deposit amount must be paid immediately by credit card, or within 3 working days via bank transfer. The booking is considered final once the deposit amount has been credited to the Apartment House's bank account.
The Apartment House will send a confirmation email for the booking. If the confirmation is not received within 48 hours, the Guest is relieved of the booking obligation.
The prices displayed for the Apartment are always in Hungarian forints (HUF). The prices are gross, meaning they include the legally prescribed VAT. The prices do not include the so-called tourist tax (IFA).
The prices may vary depending on the booking period. The Apartment House defines the following 3 booking periods:
If a promotional price is introduced, the Apartment House will fully inform the Guest about the promotion and its exact duration. Promotional prices are valid for a specific period.
The prices displayed on the website include all costs related to the Apartment, such as utility costs (water, electricity), air conditioning use, the use of the Apartment and its equipment and furnishings, the right to use shared areas, final cleaning costs, bed linen and towels, and the use of the hot tub during the stay.
Electric bicycle rentals and extra services (such as heating the hot tub, firewood for grilling and the hot tub, early arrival, late departure) are available for an additional fee.
If, despite all the care and attention of the Apartment, an incorrect price is displayed on the website, the Apartment is not obliged to sell the Apartment at the incorrect price.
In such cases, the Apartment will offer the Guest the correct price for the service, and the Guest may cancel the booking intention based on the correct price information.
An incorrect price is considered to be, but is not limited to:
The Apartment disclaims responsibility for any errors arising from data entry mistakes, incorrect, erroneous, etc. price listings, to the fullest extent permitted by law.
The Apartment House will display the total amount for the stay, including the deposit, on the written confirmation sent to the Guest, specifying payment deadlines and the necessary bank transfer details, in case the Guest did not pay the deposit by credit card during the booking process.
The following payment methods are exclusively available:
The booking fee must be paid in advance, and the remaining amount, including the tourist tax (IFA), must be paid no later than 3 working days before arrival.
In the case of a bank transfer, the day the amount is credited to the Apartment House's account is considered the day the payment is completed.
Regardless of the chosen payment method, the Apartment House does not store the payment details entered. These details are handled by the respective payment processor, and the financial service provider's privacy policy applies to the data. The Apartment House does not block any amounts; the blocking and release of funds are performed exclusively by the Guest’s card-issuing financial institution.
The Apartment House does not charge an additional fee for payment, meaning it is free of charge. However, the payment processor company (bank) may charge a fee for the payment according to its own terms and conditions.
The Apartment House – after notifying the Guest – may cancel the Guest's booking without legal consequences in the following cases:
Advance Invoice
Based on the details provided during the booking process, the Guest will receive an electronic advance invoice for the deposit via email, sent to the address provided at registration in the case of payment by bank card. If bank transfer is chosen as the payment method, the advance invoice/payment request will be issued accordingly, and its settlement will be due within 3 business days to finalize the booking.
Final Invoice
The final invoice will be issued 2 or 3 working days before the arrival date. The final invoice includes the items booked by the Guest, the remaining accommodation fee, and the tourist tax. The Apartment House will issue the final invoice based on the data provided during online check-in.
If the number of people was recorded in the Apartment House booking system during online check-in, and the system automatically generates the final invoice based on this, the amount of the tourist tax (IFA) listed on it will not be modified later by the Apartment House. Therefore, the IFA will be charged according to the number of people registered by the Guest.
Only one invoice can be issued per booking, and bookings cannot be split for invoicing purposes.
The electronic invoice issued by the Apartment House is a valid tax identification document, an accounting document issued electronically in accordance with the accounting and VAT laws.
After payment of the final invoice, the Guest may not modify the billing information.
Due to the Guest’s email settings and the Apartment House's regulations, it is possible that the email containing the invoice may not appear in the inbox but in the "Spam" folder. Therefore, if the Guest does not receive the invoice after the purchase, they should immediately notify the Apartment House and check the "Spam" folder.
The Guest may submit a complaint regarding the service via the following contact details:
The Apartment House will investigate the complaints within 30 days and provide a substantive response.
House rules and further information: www.indawood.hu/hazirend
